【Ordering Flow Chart】
- A 3 days advance notice is required for online delivery.
- If you do not receive order confirmation email within an hour, please check in your junk or spam folder. If you are still unable to find the confirmation email, please call our customer service hotline immediately.
- Order changes can only be made 2 days before the delivery date via our customer service hotline or via our email.
- Due to the constraints of our delivery company, Takkyubin, we are unable to deliver your order at a precise timing. We are only able to cater to 3 available timing slots.Morning 8:00~12:00, Afternoon 12:00~17:00, Evening 17:00-20:00
- Please inspect your order immediately upon arrival to make sure that your order arrives in a proper condition. If there is any problem with your order, please contact our customer service personnel immediately with a photo of the item.
- If your order is not the item of your choice, please contact our customer service personnel immediately or email us.
- We are unable to provide message inscription on cakes. However, we provide candles as an added option for cakes.
- Other than Chinese New Year period and official holidays, the retail and online store generally operate whole year round, For special events, we will make the announcement on our official website.
- We delivery only to the main island of Taiwan.
- In the event of bad weather, we will make the announcement on our website. If there is any doubt with regards to your orders during such an event, please contact our customer service hotline or email us directly.
- Unless otherwise stated, In order to ensure the highest customer satisfaction level, we provide the following optimal delivery methods:
Cakes: Chilled
Raspberry Tart: Frozen
Ice Cream: Frozen (PINT)
Delivery rates will be based on Frozen and Chilled and PINTS
| QTY |
1-4 |
5-8 |
9-12 |
| 3.5" |
NT$190 |
NT$380 |
NT$570 |
| QTY |
1-2 |
3-4 |
5-6 |
| 6" |
NT$190 |
NT$250 |
NT$300 |
|
|
| QTY |
1 |
2 |
3 |
| 10" |
NT$300 |
NT$600 |
NT$900 |
| QTY |
1 |
2 |
3 |
| Classics |
NT$190 |
NT$380 |
NT$570 |
|
|
| QTY |
1-6 |
7-12 |
13-18 |
| BO01 |
NT$190 |
NT$250 |
NT$300 |
| QTY |
1-6 |
7-12 |
13-18 |
| BO02 |
NT$190 |
NT$250 |
NT$300 |
|
【Self Collection Details】
- A 3 days advance notice is required for self collection.
- Collection points are: Bade, Tian Mu, Jhong Shan, Fusing, Neihu stores, Eslite Sinyi(B2) and Eslite Park Lane.
- A printed confirmation slip or pre-paid receipt is required for verification when self collecting orders.
- We will only reserve the cake until 7pm for unpaid self collection orders. To avoid disappointment, we encourage advanced payment using credit card online or at our stores.
- For online purchases, we gladly accept Visa, Master, JCB and UCARD
- We accept cash on delivery.
- Payment made at our stores. If you choose delivery, Please make your payment at Taipei Bade, Taipei Tian Mu, Taipei Jhong Shan, Taipei Fusing, Taipei Neihu, Taipei Janchian stores, Eslite Sinyi(B2) and Eslite Park Lane , Kaohsiung Hanshin by 3pm the following day. We will only process your order only after the payment is made.
- Because 10" cakes are baked to order, payment must be made in full using online credit card Internet Payment Gateway or at our stores
-
Please note that we reserve the right to require advance notice during peak holidays like Christmas, Valentines Day & Mothers Day.
-
Delivery timings may slip due to high volume during peak holidays. Your understanding is very much appreciated.
-
We have taken all the necessary precaution during the packing process to prevent possible damages during delivery. However, it is still possible for cakes to shift out of position slightly. This senario will not be considered for refund.
-
All orders are processed by our Customer Service representative via the online store and Customer Service hotline.
-
Customer Service operating hours: 9:00~20:00(Monday to Saturday)9:00~18:00(Sunday)
